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Envision's Policies

Our goal is for each customer to feel valued!
Contact us and we will happily address your concern.

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Grievance Policy & Procedure

Disability Access:

If you require ADA accommodations, please contact our office 5 days or more before the event. Envision is committed to assist all individuals needing accommodations to ensure that its programs are accessible to all. Please note that although we will make every effort to provide accommodations, we cannot ensure accommodations without adequate prior notification.

If you have questions about accessibility, accommodation requests, or would like to report an accessibility-related concern,
please contact Envision at registration@envisionservices.ca or call us at 1-877-421-0761

Grievances:

All grievances must be in writing to registration@envisionservices.ca, and will be replied to within 5 - 10 business days.

Please take note of the following organizational grievance policy, which details how your complaint will be addressed by Envision:

 

  1. Complaints or grievances received in writing or via email are forwarded for review by Envision organizational members including:

    1. The CE Program Administrator, or

    2. Other advisory group members based on geographic distribution, experience, professional specialty, etc. (e.g. if the grievance is specific to a psychologist, the grievance will be forwarded to and reviewed by psychologist advisory group members).

  2. The relevant organizational member will review the complaint or grievance, and may request more information or proof, however informal, of the allegation from the aggrieved.

  3. The complaint or grievance and any supporting information will be presented to the advisory group by the relevant organizational member at the advisory group quarterly meeting or sooner if needed and discussed.

  4. The advisory groups action in response to complaint or grievance will be made democratically.

  5. Information is shared and utilized to improve future courses.

  6. Envision will respond in writing or via email informing the aggrieved of the outcome.

 

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